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Shipping & Returns

Shipping & Returns

Returns Policy

How do I return an item?

All item returns must have a Return Merchandise Authorization (RMA) number. To obtain a RMA number you must call 402-371-7002 and talk to one of our customer service representatives. Our office hours are 8-6pm CST Monday-Thursday and 8-5pm CST on Fridays.

Items sent in without out a RMA number will not qualify for a refund. Items must be returned within 14 days of receiving the item. After 14 days all sales are considered final. 

Returns are subject to a 20% restocking fee or the equivalent of shipping/fees if that amount exceeds the 20%, unless it is our mistake. International returns will not be accepted. If you have questions about returning an item please contact customer service at 402-371-7002 for more information.

 

Wear Items

Bearings, bushings, gaskets, seals, cables, petcocks, bulbs, clutch plates, sprockets, pistons, and rings are all wear items and are not guaranteed by us unless stated specifically that they are good in the listing. Also, all arts are used unless otherwise noted in the listing description.

We live by our slogan, Parts Done Right. We believe in honest and fair deals. We stand behind our products. If you have an issue, please contact us and we will make it right. That is our guarantee.

  

Shipping

FREE SHIPPING on all newly listed used inventory excluding large motor-freight items!

We provide our customers with super-fast shipping through our Midwestern location. A tracking number should be sent to your e-mail at the time of shipment. Overnight or express shipping is available with an additional charge. Call for details.

 

Freight Shipping

Large items such as side by side frames, roll cages, side by side boxes, large ATV frames, large engines, and heavy engines will ship by Motor Freight. 

Please read the following about our free freight and when additional charges may occur:

  1. All products that must be shipped via freight (large and heavy items) have no additional cost as long as a business address is provided.
  2. No freight shipment will leave our facility until we have verified the address provided meets the proper criteria for commercial freight shipping.
  3. Business address must have a loading dock or a fork lift to unload product from the trailer. The business address must be in a business district.
  4. We do have options to deliver outside this criteria at an extra charge to the customer. Here is the additional options and fees associated with each option. These fees must be collected prior to shipping.

a. Private residence -$30 per occurrence.

b. Limited Access Locations- $30 per occurrence (schools, hospitals, businesses located outside a business district).

c. Lift gate service- $57 per occurrence (if your item is too large and you are shipping to a private residence this may be required to remove the item from the truck).

Feel free to call in and check with us on your location to see if it qualifies for free shipping.

  

International Shipping

We ship internationally at our own discretion using USPS. Alaska, Hawaii, Puerto Rico and Canada will have higher shipping charges. For a quote, please call us at 402-371-7002 or e-mail us at parts@powersportsnation.com. If you want to receive a shipping discount please contact customer service at 402-371-7002.

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